June 2014

Legal Contracting 101

In contracting temptations to break the law are frequent. Here’s a short list of what’s required to contract legally:

  • Contractor’s license
  • Contractor’s license bond
  • Worker’s compensation insurance for all employees. 
  • Liability insurance

The greatest temptation for lawlessness, however, is unreported wages. These are wages that are paid directly to workers in cash. Thus, they are undisclosed to agencies that require them to be reported. Those agencies include:

  • IRS
  • CA state franchise tax board
  • Worker’s compensation companies

Buyers should beware. For example, if a worker is injured on a job-site, and no worker’s compensation insurance exists, the property owner may be liable. Further, levies for unpaid taxes may be placed against an owner’s property.

Make sure your plumbing contractor is licensed, bonded, insured and executes their payroll in a law-abiding fashion. Anything less is a detriment to the area economy and is illegal. 

Submitted By Dale Maples, owner

Measuring Customer Satisfaction

How does a service provider measure customer satisfaction? It can be tough. Here’s my rule of thumb. If a person uses your services again, it’s likely they were satisfied. It they go elsewhere, they were not. That’s it. 

We’ve tried everything from fill in the blank mailers to calls to customers for feedback. Some who’ve given us 5 star feedback went elsewhere at times. It’s my claim that if a customer reports satisfaction, yet goes elsewhere next time they were not satisfied enough. 

Here’s what to look for. If you can report that 70 – 80 percent of your business is repeat, then you are delivering satisfaction. That leaves around 25% new business to earn, and get them to the 70–80 percent repeat. 

Do what you say you’ll do. Consistently. Go for it.

Submitted By Dale Maples, owner