Eureka
(707) 445-9671
Humboldt & Del Norte Counties, CA
License # 767710
Eureka
(707) 445-9671
Humboldt & Del Norte Counties, CA
License # 767710
Santa Rosa
(707) 585-9979
Sonoma County, CA
License # 917663
Bathroom Remodel, Northern California
Water Heater, Northern California
March 7, 2012
Hi All!
You were sooo nice on the phone, sooo prompt, & sooo nice on the job, we will always call you! You fixed a leak in our upstairs shower that was going to a downstairs apt. It seems like these days its difficult to find a business that’s real good at what they do, & real nice! You are! Thank you sooo much! A pleasure doing business with you!
Mickey & Elaine
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MapleService, Inc.
Attn: Dale Maples
317 West Cedar St.
Eureka, CA 95501
December 14, 2011
Dear Dale:
I know all too often the vast majority of feedback you receive from customers is when something goes wrong or they're not satisfied for whatever reason.
This is not one of those letters.
Instead, this letter is quite the opposite. I wanted to let you know about the consistently outstanding service we receive from your employee Adam Isaacson. Adam is always extremely prompt in responding to our calls at any time of day or night, he approaches challenging jobs with good humor and a great attitude, and is professional and extremely efficient in his work.
Our company owns and manages over 6 million square feet of commercial property located across the country, and I can honestly say in my many dealings with vendors of all types and size, that Adam truly is one of the best and you are very lucky to have someone of his caliber working for and representing Maples.
Adam did not solicit this letter in any way, and he'd probably be embarrassed if he knew I sent this. I just appreciate how difficult it is to find and retain good employees, and thought you should know just how highly I think of Adam.
Best Regards,
Mike Willcutt
Director of Leasing/Operations
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To all at MapleService,
Thinking of you all. Of all the forces that make for a better world, one of the best is great service! Like yours! You all treat people so kind. The gentleman who came, Seth, exemplified that kindness. I thank you.
John Anderson
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Dear Mapleservice:
I’ve always respected your company and the workers who have been to my home and provided such great service. Several days ago I had a concern regarding my water heater. I received a great responsive attitude from your entire organization. Your customer service rep let me know that she had a technician in my vicinity. The young man checked things out, and assured me that all was fine.
The man’s name was Matt. Great job! Awesome customer service all the way around! Who wouldn’t appreciate such a quick response? I truly appreciated Matt’s kindness and professionalism. Please pass the kudos on to him.
Many thanks,
Jude
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1-11-10
Dear MapleService,
We wanted to thank you for having your service man come up and check our building after the earthquake. What a nice gesture in a hectic time.
The Seaview Team
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11-6-06
Maples Plumbing Service
Owner, manager, technician, office staff- all the lovely people who answer the telephone and respond to my request for “HELP!!”
Thank you!
I know when I telephone your number that someone will respond right away weather it is week day or weekend, night time or day a qualified person will answer my call and resolve the problem.
I appreciate all of you,
Peg VanDoorn
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Dear Mr. Maples,
It was our pleasure to have your company do water line repair work at our home on 4/19 to 4/22/04. The experience began on 12/25/03 when we had plumbing problems with major backup into our downstairs bathroom. I looked in the yellow pages, found your ad and called. Adam returned our call. I assured him he did not need to come out as it was Christmas, but could he come the next morning as early as possible as we had to drive to Sacramento airport as our daughter, active Navy, had to return to her base as her leave was up. Adam came, cleared the pipes and we made it to Sacramento in time for Lesley’s flight to Pax River NAS. Adam then returned to give us an estimate on our needed repair work.
We cannot express in words the wonderful job this young man did. He was so polite, courteous and professional while working at our home. In fact 2 other young men, Curtis and I do not know the other young man’s name, came by to help out at times. The entire crew was wonderful.
We wanted you to know our experience with Adam and your company will make us customers for life. We will recommend Maples to everyone we know.
Ken and Cheryl
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Maples, 9/17/02
I owe you people a huge thank you for all the major work that had to be done ASAP! I hope it didn’t put you out too much by having to change your whole day around to accommodate us. In appreciation I am sending 2 VIP passes for you to have lunch delivered to the office one day.
Brad
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Dear MapleService
I would like to take this opportunity to tell you about one of your servicemen that came to our house. We called one evening with drain problems and a young man named Adam was the one that responded to our call. He was here very soon after the call and didn’t leave until around 10:30 p.m. I must tell you that he was outstanding in finding the problem and resolving the problem. He was very businesslike and yet personable. I’m sure he had put in a full day already and yet was responding as if ours was the first job of the day. When someone like Adam does such a great job, I feel it is important not only for the customer to acknowledge a job well done, but also for the company involved to know that they can appreciate an employee representing their business in such a way that customers like us. We would not hesitate to contact Maples again for service.
Thank you for your time and also please tell Adam thanks again for us.
Sincerely,
John
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MapleService
I just wanted to thank John, Chuck and Curtis for a job well done at my home. It was a complicated and difficult project and they solved my problems completely. It is so nice to have hot water and heat again. I really appreciate their good work. Thank you all so much.
Respectfully,
Garry