I just wanted to let you know how much I appreciated the work of your employee, David Webb. He was very responsive last week when I called with a leaking water heater problem. David was altogether quick, thorough and neat in his work. He was friendly and had a great positive attitude. The leaking water heater problem was indeed a bummer, of course, but I couldn't have asked for a nicer or more skilled person to replace it. David represents your company well.
Sincerely,